Division of Public Welfare

USDA Nondiscrimination Statement: This institution is prohibited from discriminating on the basis of race, color, national origin, disability, age, sex and in some cases religion or political beliefs.

The U.S. Department of Agriculture also prohibits discrimination based on race, color, national origin, sex, religious creed, disability, age, political beliefs or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA.

Persons with disabilities who require alternative means of communication for program information (e.g. Braille, large print, audiotape, American Sign Language, etc.), should contact the Agency (State or local) where they applied for benefits.  Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339.  Additionally, program information may be made available in languages other than English.

To file a program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, (AD-3027), found online at:  http://www.ascr.usda.gov/complaint_filing_cust.html, and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:                                                                                                                                                                         

(1)        mail: U.S. Department of Agriculture

            Office of the Assistant Secretary for Civil Rights

            1400 Independence Avenue, SW

            Washington, D.C. 20250-9410

(2)     fax: (202) 690-7442; or

(3)     email: program.intake@usda.gov.

For any other information dealing with Supplemental Nutrition Assistance Program (SNAP) issues, persons should either contact the USDA SNAP Hotline Number at (800) 221-5689, which is also in Spanish or call the State Information/Hotline Numbers (click the link for a listing of hotline numbers by State); found online at: http://www.fns.usda.gov/snap/contact_info/hotlines.htm.

To file a complaint of discrimination regarding a program receiving Federal financial assistance through the U.S. Department of Health and Human Services (HHS), write: HHS Director, Office for Civil Rights, Room 515-F, 200 Independence Avenue, S.W., Washington, D.C. 20201 or call (202) 619-0403 (voice) or (800) 537-7697 (TTY). 

This institution is an equal opportunity provider.

Mission

The mission of the Division of Public Welfare is to promote positive social conditions that contribute toward the attainment of the highest and social well being for the economically and socially disadvantaged populations within the Territory of Guam by developing an efficient and effective delivery system of services to eligible clients within the territory; by determining eligibility of applicants; by administering payments and various social services to remove social barriers which prevent persons from obtaining/maintaining the basic necessities of life to include safe and decent housing, medical care, nutritious foods and employment status.

Inside the Division of Public Welfare

State Office

The mission of the Division of Public Welfare is to promote positive social conditions that contribute toward the attainment of the highest and social well being for the economically and socially disadvantaged populations within the Territory of Guam

Bureau of Economic Security

Bureau of Economic Security plans, organizes, administers, directs and oversees the eligibility determination of the following programs: SNAP, Cash Assistance, Medical Assistance and Child Care Assistance.

Bureau of Management Support

The Bureau of Management Support is responsible for implementing and operating quality control and conducting management reviews on the Supplemental Nutrition Assistance Program program.

Bureau of Health Care Financing Administration

The Bureau of Health Care and Financing oversees the Medicaid Assistance Program (MAP) and Medically Indigent Program (MIP).

Bureau of Social Services Administration

The BOSSA administers various child welfare programs designed to protect children and strengthen families.